The GUARDIAN Emergency Response System

Mandaue City has for years operated Bantay Mandaue to ensure prompt response to constituents in distress, emergency and other exigencies. On top of telco-provided numbers, it maintains the emergency number 161 and takes prompts sent through 911. It responds by deploying responders with fire engines, ambulances, mobile patrol cars, tow trucks and equipment always on standby that the responders need, and coordinate with them using SSB radios and mobile phones.

However, Mandaue saw the need to empower its constituents to gain better and immediate access when calling for help, while it could tap the local residents as a potent crowdsource, also to report incidents that the city must respond to and manage. It further saw the need to better organize the deployment of responders and assets, especially during major incidents, like a conflagration in Task Force Alpha, flash floods and disasters.

City leaders picked from the experiences during the October 2013 Magnitude 7.2 earthquake in Bohol that Metro Cebu felt at Intensity 5 and the November 2013 Super Typhoon Yolanda that ravaged parts of Samar, Leyte and Cebu; and vividly recalled the havoc in November 1990 by Super Typhoon Ruping and the 1983 Super Typhoon Nitang.